Terms of Service
Last updated: April 2026
This Service Agreement (hereinafter — Agreement) is entered into between S³OTA, a provider of virtual server (VPS) rental services, and a natural or legal person accepting these Terms (hereinafter — Client). By accepting this Agreement, you confirm that you have the right to enter into contracts, are of legal age, and all information provided is accurate and complete.
1. Service Definition
S³OTA provides virtual private server (VPS) rental services with full root access. Services include dedicated computational resources (vCPU, RAM), data storage (NVMe SSD), IP addresses, network connectivity, and technical support. All plan specifications are indicated on the website at the time of order placement.
2. Payment Terms
All services are provided on a 100% prepayment basis. Payment is made for the selected rental period (1, 3, 6, or 12 months) through secure payment systems. Services are activated only after payment confirmation. We accept bank cards and cryptocurrency. All prices are listed excluding applicable taxes.
3. Refund Policy
Refunds are calculated only for full unused months of service, excluding partially used periods. Refunds are possible within 7 days of server activation. Refunds are processed to the original payment method within 14 business days. After 7 days, refunds are not guaranteed and are considered at the company's discretion.
4. Client Responsibility
The Client bears full responsibility for content placed on the server, including all software and data. Prohibited uses include: illegal activities, spam, phishing, malware distribution, DDoS attacks, violation of third parties' rights, or storage of encrypted or hidden content of illegal purpose. S³OTA reserves the right to immediately terminate the service without refund upon violation of these terms.
5. Data Backup and Responsibility
The Client bears full responsibility for backing up their data. Although we perform regular backups, we do not guarantee absolute data recovery in case of loss. It is recommended to create independent backups in multiple locations. All data is deleted after subscription termination. S³OTA is not responsible for data loss for any reason.
6. Service Level Agreement (SLA)
S³OTA aims to ensure service availability at 99.5% per calendar month, excluding scheduled maintenance. Planned maintenance is announced at least 48 hours in advance. In case of failure to achieve service level guarantees, the Client is entitled to compensation in the form of service extension proportional to downtime.
7. Limitation of Liability
S³OTA is not responsible for indirect, incidental, or consequential damages, including loss of profits, data loss, business interruption, or reputation damage. The company's maximum liability is limited to the amount paid by the Client for services over the previous 12 months. The company is not responsible for losses caused by third-party actions, ISP failures, or force majeure events.
8. Service Termination
The company may immediately terminate the service without refund in case of serious violations, including illegal activity, fraud, security breach, or repeated violation of the Terms. The Client may terminate the service at any time through their account. After termination, data is retained for 3 days before final deletion.
9. Changes to Terms
S³OTA reserves the right to change these terms at any time. Notification of significant changes will be sent to the Client's email at least 14 days before taking effect. Continued use of the service after notification constitutes acceptance of the new terms.
10. Applicable Law
This Agreement is governed by Serbian law. Disputes are subject to an out-of-court settlement procedure. If necessary, parties may resort to competent courts. Consumers are entitled to additional rights in accordance with applicable consumer protection laws.
For all inquiries contact us: support@sssota.com